Frequently Asked Questions

  • 1. Register, Login & Password

    • Q. Why do I have to register?

      Does registering on the site and logging on each time you use it seem like a schlep? Well, what if we tell you that by doing that, you’re getting individualised information? Our system can ‘see’ everything about you – your goal, your health assessment, your choices, measurements and more, so we can give you all the tools and know-how you need to really personalise your fitness journey.

      Of course, registering with a username and password makes sure your information is kept safe and can only be accessed by you.

    • Q I forgot my username and/or password. What now?

      No sweat. Just click on ‘Forgot username’ or ‘Forgot password’. Follow the prompts to get your username or set up a new password.

    • Q How do I change my personal details or password?

      From the homepage, click on your name. To change your password, go to security details. If you need to change any personal details, just click on ‘edit’ details.

    • Q Why do I need a password?

      Your personal details belong to you and no-one else. Choose a strong password and keep it safe (we’ll help you with this when you register). Our website complies with the Electronic Information Act, which means that your data is kept safe and all information is handled with privacy and confidentiality.

    • Q Why am I having trouble logging in with my email address?

      Either your email address isn’t unique (are you sharing an email address with someone?) or you haven’t registered with it yet.

    • Q Will I still be able to log in with my current username?

      Yes. You will be able to carry on logging in with your username. You now just have the option of logging in with your email address too.

    • Q Why am I being asked to change my password?

      We’ve upped our security settings, which is why we need you to reset your password before you can access the site. We know it’s a drag, but we won’t ask you to update it again. It’s a once-off thing. Make sure your password is 8 characters (or more), with an uppercase letter, a lowercase letter, and a number.

  • 2. Goal

    • Q I just want to go to gym. I don’t need a goal.

      Having no goal could leave you with little inspiration and even less motivation. By choosing a goal, you let us give you customised feedback, articles, recipes, meal plans, workout routines and much more. It makes your fitness journey so much more personal.

    • Q How do I change my goal?

      It’s okay to change your mind. To change your goal, click on ‘Edit goal’ on your homepage. Then, choose a new goal and target date.

    • Q What is the ‘target date’ for my goal?

      This is the date by which you want to reach your goal. It will be displayed on your homepage as the amount of days remaining before your target or goal is reached.

      Of course, this date isn’t cast in stone. You can change it by clicking on ‘Edit goal’

    • Q How do I choose the right goal?

      Just have fun with it. Choose the goal that is the closest to what you want to achieve from your membership with us. You can change it at any time.

      Not sure what the goals mean? Here’s a quick guide:

      1. Lose weight = get rid of the extra padding.
      2. Muscle up = build muscle strength and endurance.
      3. Tone up = tone and condition your muscles.
      4. Get fitter = improve your endurance and strength.
      5. Be well = feel good, manage stress, and have fun.

      Reached your target date? If you’d like to carry on with the same goal, but feel you need a change, you can also choose a different workout routine.

    • Q What is a short-term goal and why should I set one?

      To achieve your long-term goal, it’s ideal to set short-term goals to determine what exactly you want to achieve in the next 3 months. Ever heard the one about how you eat an elephant? The answer is: bit by bit. The same applies to short-term goals. Before you know it you’ll have achieved your long-term goal!

    • Q How do I set a short-term goal?

      Click on ‘Goal’, and then ‘add a short-term goal’ – type in exactly what you want to do, but remember to be specific and realistic. It also helps if your goal is measurable and evaluated carefully every 3 months.

      In addition to noting down your short-term goal, you can also set the date you would like to achieve it by and who is cheering you on (a training buddy or even your heart-rate monitor). If you would like to include how important this goal is to you and how confident you are that you will achieve it, we can just about guarantee success!

    • Q How do I set commitments?

      Now that you’ve set your goals, it’s time to define some commitments and take the necessary action. Select from a list of activities (all exercise-related commitments), add what day of the week you think you can do it on and for how long.

      If you would like to add your own custom commitment, there is a section for this too – you can add anything you would like to work on.

    • Q How do I upload a motivational image?

      This is recommended to be done from your own computer, because you’ll probably have loads of saved images. This image is intended to motivate or remind you of what your goal is. Select ‘choose file’ and browse through your folders and select the file. Once the file is selected, click ‘upload image’ and voila! This new image is visible as your motivational image alongside your long-term and short-term goal.

  • 3. Move

    • Q My workout routine is too easy. How do I know the system has chosen the right level for me?

      Your workout routine is based on the information you gave us in the health assessment, if you chose to complete it online. If your current workout routine isn’t working for you, you can redo the part of the health assessment that talks about your exercise habits.

    • Q I would like to swap an exercise that is currently in my routine.

      Our workout routines are designed to bring variety to your exercise routine. You’re free to mix and match. Just make sure that you replace existing exercises with similar ones or use similar equipment, so that you don’t over-use the same muscles and get a good full-body workout.

    • Q How do I decide on a starting weight, and how do I progress with my weights?

      It’s very important to start with the correct weight. It might take you two or three sessions to get it just right. Try this method: Use a light weight, one that you think you can easily manage, and complete the required number of reps. If you can easily complete the required sets with the required reps, you can up the weight.

      The weight is correct if, on your last set, you can manage 70 – 80 % of the reps (in other words, if you have to do 10, you get really tired at 7 or 8).

    • Q Can I target a specific body area with weight training?

      In order to shed body fat, you need to do a combination of both cardiovascular (e.g. walking or cycling) and resistance exercises (e.g. circuit machines, dumbbells or body weight bearing exercises such as push-ups and sit ups). By challenging your body in a number of different ways, you’ll build muscle, keep fit and healthy, and beat the bulge. Don’t forget to combine your exercise efforts with a calorie-controlled meal plan.

    • Q I have an injury. How do I modify my programme?

      We’re sorry to hear about your injury. May we suggest that you seek advice from a physician so that your injury may be treated before you continue with your workout routine? Once you’re up and ready to go, update your goal online if necessary, and get a new workout routine and meal plan.

      If you want to keep moving, you could consult a biokineticist who specialises in exercise rehabilitation. He or she will be able to tell you exactly what exercise is safe for you to do. Plus, your exercise session is supervised, aimed at getting your confidence up in order for you to eventually exercise on your own.

    • Q I want to fight the flab on my tummy. What can I do?

      It’s very difficult to target any specific area to get rid of fat. If you’re fretting about your flab, try getting a calorie-controlled meal plan with matching shopping list and recipes first. Browse our weight loss articles and get moving by selecting a workout routine to help you lose fat and tone up.

      For the best fat-fighting results, choose a workout routine that offers a full body workout, including cardio and strength exercises. You should be exercising for about 40 - 60 minutes on five or more days of the week.

    • Q I’ve just found out I’m pregnant. Do I need to change my exercise routine?

      Congratulations on your pregnancy! Here are some tips to keep your body and your bump safe and sound:

      During the first trimester, exercise must be very carefully monitored and only undertaken with a doctor’s approval. If you are given the go-ahead, keep your workouts low impact. The safest activities are those where your body is supported. Try swimming and cycling for instance. Avoid exerting yourself. This can cause your blood pressure levels to increase rapidly and isn't safe for your baby.

      During the second trimester, it’s a little safer to exercise, but it should also be done only with a doctor’s approval. If you don’t feel too confident about exercising, swimming is a safe option (provided you can still get in and out of the pool safely). Supervised exercise sessions are always a good idea. This can be done with a registered biokineticist who will assess your fitness and design an exercise programme especially for you.

      More pregnancy exercise tips:

      • When swimming is prescribed as an exercise during pregnancy, it doesn’t mean you actually have to swim lengths. You could also walk the length of the pool at a comfortable pace, or just enjoy moving your body in the water.
      • Attending ‘impact’ group exercise classes may not be the best choice of exercise since it may involve jerky movements and jumping around, in which case you are more likely to lose your balance and feel discomfort.
      • High intensity exercise (including classes and resistance workouts) are not optimal as your body temperature rises rapidly, which is not optimal for the baby's development.
      • Make sure that you’re drinking enough fluids to replace the moisture lost during your workout, and always try to eat a small fruit (or drink a carbohydrate drink) after your exercise session. This will ensure that both you and your baby have enough fuel for sustenance during and after exercise.
      • Try to concentrate on core exercises, light cardiovascular activity and avoid crunches and sit ups. Avoid stretching during pregnancy because your muscles are more lax than usual and any active stretching may over-stretch the muscles.
      • Exercises that involve activating your pelvic floor muscles, also known as 'kegel' exercises are recommended during all stages of pregnancy. It involves lying on your back (not advised during the last trimester) and coordinating breathing and lower abdominal muscle contraction. This prepares your body for birth and assists you in regulating breathing during exertion so as to avoid blood pressure 'spikes' (increases).

      Activating your pelvic floor is quite simple, but to maintain that contraction during your normal activities and while you are exercising may be quite a challenge. Follow the steps below:

      • Breathe in slowly and then breathe out.
      • As you breathe out, ‘suck in’ your belly button and bring your tail bone in underneath you (concentrating on holding in your urine) - this activates the deep tummy muscles.
      • Now, with your stomach ‘sucked in', keep breathing normally.
      • Do these exercise as often as possible throughout the day, as it will take a lot of strain off your back and help you maintain good posture.
  • 4. Eat

    • Q How do I know I can trust the meal plans, shopping lists and nutrition articles?

      All the meal plans, shopping lists, recipes and articles have been created by registered dietitians taking the latest nutrition science into account to make sure that you're receiving the best nutrition advice possible.

    • Q What is my recommended daily calorie allowance?

      When choosing your meal plan (age, weight, height, gender, goal and activity level), we are able to calculate your daily calorie allowance. This is shown in ‘Eat’, and your meal plan will automatically reflect your daily calorie allowance. We have 310 meal plans in our database, so we guarantee that we’ll find one that suits your needs.

    • Q How does my meal plan and shopping list work?

      All the meal plans are low in fat, high in fibre and based on proven healthy eating principles. You will receive a 7-day plan to make sure that you have a large variety of foods to choose from.

      We design your meal plan based on your recommended daily calorie allowance and your meal preference:

      Your recommended daily calorie allowance is calculated using your age, weight, height and how active you are. It also takes into consideration your goals.

      Select your personal meal preference (*Classic, Halaal, Kosher, African, Indian, Vegan, Vegetarian (including dairy and eggs), Vegetarian (including dairy, eggs and fish).

      Note: Your meal plan and shopping lists are in PDF format so you will need Adobe Acrobat to view them. If you don’t have Adobe, there is an option to download it.

      Take your measurements regularly and update your plans - this will help you stay on track to reach your goals.

    • Q Why am I receiving a notification to change my meal plan?

      If you change anything on your settings that affects the calorie calculation, you will receive a notification to update your meal plan. Examples include: changing your goal, upping your activity or capturing a significant change in your weight.

    • Q Can I swap the days or meals on my Eat plan around?

      Absolutely! As long as you stick to the amounts given, and you don’t eat three suppers in one day, you can chop and change as much as you like. But remember, variety is the spice of life, and our bodies need different foods to stay healthy. Don’t get stuck in a food rut where you end up eating the same foods all the time.

    • Q When is best to eat if I’m working out?

      When to enjoy your meals is up to you – find what works for you. We recommend, when exercising before breakfast, that you drink 125 ml of 100 % fruit juice or eat a fresh fruit before your workout. If you’re exercising later in the day, it is best to eat two hours before your workout. For example, if you’re exercising at 5.30 pm, eat your afternoon snack no later than 3.30 pm, and then have your supper as normal.

    • Q I find it hard to stick to my eating plan, because I forget to eat.

      If your day allows for routine, set alarms on your cell phone to go off at times you could take a break to enjoy a healthy snack or meal. This way, you can ‘train’ your body to adopt healthier eating patterns (including not skipping meals). Or, turn eating into a social pastime by finding a buddy who can enjoy a meal or snack break with you. Once your body and blood sugar levels have adapted to your new eating pattern, your ‘internal clock’ will remind you when it’s time to fuel up.

    • Q I’m not hungry when I need to eat.

      If it’s time to snack and you’re not hungry, don’t force yourself. Rather add that snack to the next meal, or leave it out for that day. But, if you’re feeling overwhelmed by the amount of food every day, consider revising your meal plan. Make sure you enter values that accurately correspond with your weight, height, and activity level.

    • Q I’m still hungry after meals.

      If you’re following a meal plan for weight loss, bulk up your meals with veggies to make sure that you are not getting hungry. See the list of ‘free veggies’ on the meal plan to find out which are low in calories. Give your body some time to get used to your new plan – it usually takes about two to three weeks to adjust to a new eating or exercise plan.

    • Q I can’t seem to use all the fat and sugar servings per day.

      Of course that's not a problem. Just remember that the calorie count for your meal plan has been carefully calculated, so don’t feel guilty using them. The right amount of fat is an essential part of a balanced diet, so consuming too little could be just as bad as getting too much. Also, if you’re very active, those sugar servings will help to maintain normal energy levels, so you don’t need to shy away from them.

      That said, if you’re simply not enjoying the amounts of sugar and fat servings, you could revise your meal plan. Make sure you enter values that accurately correspond with your current weight, height, and activity level. For best results, stick to the portions set out in your meal plan.

    • Q I don’t want to cook different meals for myself and my family.

      Everyone in your family can benefit from your healthy meal plan. They are simply healthy eating guidelines based on your dietary preference (whether it be Kosher, Halaal, vegan, Indian, African or vegetarian). You certainly don’t need to cook separate meals for yourself and your family, though the amounts and portions sizes may vary for kids or a partner. Of course, if anyone in your family, including yourself, has a food allergy, this needs to be taken into account when planning family meals.

    • Q I am allergic to some foods. How do I address these allergies when following my meal plan?

      If you have one or more food allergies, you need to find suitable alternative ingredients to replace the ones you're allergic to. We’ll help you do this by providing shopping lists and allergy information (check out our Learn section) that will guide you when choosing alternative ingredients.

  • 5. Track

    • Q How do I track my activities?

      Click on ‘Track’ and then ‘Track my training’ – you’ll then be able to see an overview of your short-term goal, the due date and an area to view the commitments you’ve set. The first step is to add activities that you intend to track.

      Click on the activity you’d like to track and complete the time and date that it was completed (if you are tracking cycling, running, walking or swimming remember to add in your distance so that your pace can be calculated). Adding how you found the activity will record the intensity and how you felt is just a way you can consider the session as a whole.

    • Q How do I track my measurements?

      Click on ‘Track’ and then ‘Track my measurements’ – you’ll then see a summary calendar on the right side of the screen and any measurements that you may already have tracked (on the in-club Tracker, for example) will appear on the left. Remember to click on ‘Add measurements’ if you would like to track any additional measurements that you can’t currently see.

      Click on the measurement and add the value and the date (remember, if you need some tips on how to make sure the measurement is accurate, read the help at the bottom of the pop-up block). Click submit and your measurement is saved!

    • Q I can’t view all my measurements or activities – where are they?

      All your tracked information will be stored, but to view them you’ll need to add them to the view yourself. Click on ‘Add activities’ or ‘Add measurements’ and select the ones you would like to add and keep tracking. In the same way, you can remove activities or measurements from the view – this won’t delete the history, it’ll just change the view.

    • Q How are my burnt calories calculated?

      To calculate the number of calories you burn during an exercise, a calculation is applied using the following information: your age and weight (which are automatically pulled from your date of birth and most recent weight measurement), the time and intensity of the activity and then the specific activity that you’re tracking.

      Being accurate and honest about how intense the session was (‘How did you find this activity?’) is crucial to an accurate calculation.

    • Q Where can I view a history of all my measurements and activities?

      Click on ‘Track’ and navigate to either ‘View training history’ or ‘View measurements history’, then decide which activity or measurement you would like to see a history of as well as the date range. Select ‘Show results’ and a graph will be the first thing you see. Scroll down further and you will be treated to more detailed information in the form of a table of activities/measurements tracked, as well as how the specific activity counts in terms of your total calories burnt.

  • 6. The Tracker

    • Q What is the Tracker in my club all about?

      The Tracker is a tracking tool that fits into your online fitness profile at myvirginactive.co.za. Its main focus is to allow you to take measurements and track your progress in relation to your fitness goal(s). You can also use the Tracker to register on myvirginactive.co.za, choose or change your goal, view your measurement history and your workout routine.

    • Q How do I use the Tracker?

      If you haven’t registered yet, you can either register on the Tracker or online at myvirginactive.co.za. Then, simply log on to the Tracker with your registration details each time you use it.

      The Tracker software is easy to use, with icons or buttons directing members to the different areas of functionality. If at any time you would like to leave the Tracker, simply click on the ‘logout’ button in the top right-hand corner of the screen. Remember, any interaction with the Tracker (like taking a measurement or changing a goal) will automatically be reflected in your online profile).

    • Q What measurements can I take on the Tracker?

      You can measure their weight, body fat, blood pressure and heart rate. Note that, when you take your blood pressure, your heart rate will automatically be measured and displayed at the same time.

    • Q How do I take my measurements on the Tracker?

      It couldn’t be simpler. First login, then select the icon of the measurement you would like to take, follow the instructions and select the START button. Once the measurement has been taken, the icon will show a green tick. You can repeat a measurement or simply navigate to the next measurement.

    • Q How can I find more information on a particular measurement?

      Each measurement page displays a ‘More info’ button. Click on this button for a brief summary of what the measurement means, how it’s taken and what the recommended values are. Want more? Just browse the Learn section.

    • Q How accurate are the Tracker measurements?

      The Tracker uses sophisticated software to give you accurate, validated measurements. Specific rules on plausible measurement variation have been put into place, making sure that your measurements are captured correctly. If, for some reason, a measurement is flagged as invalid, you have the option to a) redo the measurement b) edit the values contributing to the measurement calculation or c) enter a measurement as a ‘guest’, in which case it will not be stored in your profile. In the rare event of a technical error, the Tracker will automatically notify the support team to check it out.

    • Q How can I make sure my weight is measured accurately?

      • Wear similar clothing each time you weigh yourself.
      • Take your measurement either with or without your shoes on – consistency is key.
      • Stand still, with your weight evenly distributed across both feet while taking your measurement.
      • Avoid taking your weight measurement directly after a large meal or after consuming large amounts of fluids. Also, be aware that fluid loss (like sweating) may affect your measurement.
    • Q Are there special precautions for taking an accurate body fat measurement?

      • Correct technique is vital in ensuring accurate body fat readings. Simply follow the instructions on the body fat measurement page.
      • Try to take the measurement at the same point on your bicep each time.
      • Remain still while the measurement is taken.
      • Don’t take your body fat measurement directly after you exercise.
    • Q What do I need to look out for when I take my blood pressure on the Tracker?

      Your blood pressure will vary naturally as your body adjusts to different circumstances. Before taking your blood pressure, be aware of factors that may influence your measurement:

      • That cappuccino you had at work
      • Being stressed after a tough day at the office.
      • Exercise – it’s best to take your measurement before your workout.

      Please note: Contact your doctor if you are concerned about your blood pressure.

    • Q Why is my blood pressure reading on the Tracker different to the reading my doctor gives me?

      Many people get nervous when visiting the doctor or nurse to have their blood pressure taken. This can cause your blood pressure to increase. Also, the equipment used in hospitals and surgeries may use different techniques to measure blood pressure, with varying results.

    • Q What does my heart rate value mean?

      You heart rate measurement is the number of times your heart beats in one minute. Resting heart rate (RHR) is the number of beats per minute when your body is at rest. On average, your heart beats about 40 to 80 times per minute in a resting state. RHR is generally lower in people who are physically fit. The heart rate measurement can be used to indicate fitness and to determine your target heart rate during exercise, which helps you to work out at the right intensity.

    • Q How do I measure my heart rate on the Tracker?

      The Tracker measures your heart rate and blood pressure simultaneously. You can select to measure your heart rate as a single health measure or, if you choose to measure your blood pressure, your heart rate is automatically measured and recorded as well.

    • Q How can I make sure I get an accurate heart rate reading?

      Remember that heart rate fluctuates depending on different situations, even the time of the day, so try to be consistent with your measurements. Avoid caffeinated beverages (like coffee or cola drinks) because they will raise your readings, as will stress, fatigue and physical activity.

    • Q Can I choose or update my plans on the Tracker?

      No, but you can do that online. The Tracker is a measuring tool that links into your online profile. And because your online profile is more comprehensive and interactive, it gives you the bigger picture. For example, you can view your workout routine on the Tracker or have it emailed to you, but you can choose and update your routines online. You also get more information, guidance and tools on the website.

    • Q Can I update my personal details on the Tracker?

      Unfortunately not, but you can update your personal details in your personal online fitness profile. Go to ‘Profile’ to update your information.

  • 7. My club

    • ‘My club’ is an area that includes specific club details, as well as a detailed history of all of your club visits. Click on ‘My club’ and then scroll down to view your preferred club’s specific information or on the right-hand side of the screen, click on ‘Club visit history’ to view your visits.

    • 7a) My club: Club details

      Q How do I set my preferred club?

      Selecting the club that you’d like to view is the first step. Once you’ve made this selection, you have the option of setting this club as your preferred club. This means that every time you log in, the default club timetable and information that you see will be for this club.

    • Q How do I filter my timetable?

      The timetable that you see is for the club you selected. By clicking on the ‘Filter’ button, you’ll be able to add filters which will show only these selected classes in the future. Search for classes or scroll down and select, by clicking on ‘Save’ and then ‘Apply’, the filters will then be activated and only these classes will show.

      Your default view of the timetable will show ‘This timetable is currently filtered on your preferred classes.’ Should you wish to remove filters, click on ‘Filter’ again and ‘Clear’.

    • Q How do I book my indoor cycling classes and squash courts?

      Click on ‘My club’, and in the Club Details area you’ll notice a button that says ‘Online bookings’ – click on this button and you’ll be taken to the bookings page. If you access this page from the ‘My club’ section, you’ll automatically be logged in and can then make your booking.

      If you’d like to make your booking even faster, you can navigate to the top right-hand side of the page as soon as you log in and click on ‘Online bookings’ right next to the ‘Log off’ button.

      Remember, to save that booking to your membership information you need to be logged in first. If you access the bookings page from the Virgin Active South Africa website, or by using the direct url (tech fundies will know what this means!), you will still need to log in first – so best to log into myvirginactive first and make your life easier!

    • 7b) My club: Club visit history

      All club visits are sent to a central system, which is updated on a daily basis, and then displayed on your myvirginactive homepage.

      Q Where can I view a history and detail of all my club visits?

      Click on ‘My club’ and then the button that says ‘Club visit history’ – you can select the time period you would like to view and see all of them in one go.

    • Q Sometimes it takes a while for my club visits to show on my homepage. Why is that?

      You can expect a slight delay in the display of your club visits because this information is only updated once a day. It may happen that your club visits weren’t yet available at the time of the update and therefore isn’t on your homepage yet.

    • Q If I use my ID to get into the club, does it count as a visit?

      Yes, it does. Just remember that you can only use your ID 3 times to get into the club. On the fourth time, you won’t be able to get in and it may show as a failed visit on our systems, so you won’t see it displayed on your homepage.

    • Q I visit different clubs. Do you only show visits to my home club on myvirginactive or all clubs?

      We show all your visits to all clubs. This information is gathered simultaneously, but delays are possible. For example, in cases where a specific club’s network is down, there may be some delay in displaying your visit to that particular club.

    • Q My visits aren’t showing at all. What could cause my visits not to display on my homepage?

      Here are some of the possible reasons why your club visits aren’t showing on your homepage:

      • You’ve tried to access your club with your ID four times in a row.
      • Your account is in arrears.
      • You’ve tried to visit a club other than your home club to which you don’t have access.
      • You’ve cancelled your membership or your membership has been suspended.
      • You’ve tried to access the club, but you need medical clearance before you can do so.
      *Are you tracking your club visits for health insurance purposes? Please note that your myvirginactive club access stats may vary from those of your health insurer, because some insurers don’t count more than one club visit per day.
    • If your club visits are not showing, please call 0860200911

  • 8. My tools

    • ‘My tools’ is here to help you focus your energy on reaching your goal. It’s all about educating yourself. You can learn more about how you’re exercising, what you’re eating and how to achieve your ultimate health and fitness goal. This is all about being honest and getting to where you want to be.

    • 8a) My tools: mycheatmate

      Q What is mycheatmate?

      mycheatmate can help you understand how many calories (or energy) are in each type of food or drink that you have a weakness for.

    • Q How do I use mycheatmate?

      Click on ‘My tools’ and then ‘mycheatmate’. Step 1 will include confirming your latest weight measurement (in kg’s or lb’s), and then you have the option to select ‘Drinks, Eating out or Snacks’. Once this selection has been made, it’s time to choose your activity or the workout time and see what has to be done to work off those unwanted calories!

      It’s best to avoid the naughty stuff, but use mycheatmate over and over again to get to grips with the details.

    • 8b) My tools: Break my barriers

      Q What is Break my barriers?

      What’s holding you back? Once you tell us what your barriers are, we can help you get over them by giving you some solutions to try out. Choose up to 3 barriers and find a solution that works for you so that you can get on with achieving your ultimate health and fitness goal.

    • Q How do I use Break my barriers?

      Identify up to 3 barriers that you can relate to. Click ‘continue’ and some suggested solutions will immediately appear on the next screen. These are just ideas. We’ve also tried to include some suggestions of what to actually do about your barrier. Click away! We’re holding thumbs this will get you on the move!

  • 9. Communications

    • Q I’m not receiving any emails from myvirginactive.co.za, but I’d like to.

      Make sure you opt into receiving correspondence from us – if you haven’t opted in, you can change your settings by clicking on your name next to your picture.

    • Q I don’t want to get any emails.

      You can click on the unsubscribe link at the bottom of the email by clicking on your name next to your picture. If we can change your mind, please talk to us by clicking on ‘Send Feedback’.

  • 10. Your name

    • Navigate to the top lefthand side of the page and click on your name next to your picture. You’ll see that we have an entire section for you to manage your your security details and even your photo! Most of your personal details, your contact details and other membership details can be updated by going to ‘Self service’ at the top right side of the page, next to the ‘Log off’ button.

    • Q How do I upload or change my picture?

      Click on ‘Edit image’ and then ‘Browse’. Once you’ve selected your chosen photo or picture, click ‘Upload’ and remember to resize it correctly. This is best done on your own computer so that you have all of your photos available.

  • 11. Accessing myvirginactive Mobile

    • Q What is myva mobile?

      myvirginactive mobile is a handy toolkit that allows you to access club timetables, search for club info, keep track of your club visits, view your workout routine with detailed exercise descriptions, track and log your workouts, track your measurements and access healthy recipes.

    • Q How do I get myva mobile on my cellphone?

      Go to: m.myvirginactive.co.za and login or register. If you are already registered on myvirginactive (via the web or Tracker) then simply login using your existing username and password.

    • Q Why can’t I find myva mobile?

      To access the site on your cellphone, type m.myvirginactive.co.za into your phone’s default browser. Don’t add www. before the mobi site address. Please note that it is a mobi site, not an app.

    • Q Why does myva mobile not display properly on my phone?

      myva mobile is optimized for touch enabled devices. We have tested it on these devices: Android 2.1+; iOS 3+ and Blackberry 6+.

    • Q How do I add myva to my home screen so I can quickly access the mobi site?

      No sweat. Just click on ‘Add to home screen’ when you are on the myva mobile site in your browser. Then click ‘Add’. The myva badge will appear on your home screen. In future just click on the badge to access the site.

    • Q I have registered on the Tracker/ myvirginactive website. Can I use my same username and password for myva mobile?

      Yes, myva mobile is myvirginactive! If you are already registered on myvirginactive (via the website or Tracker in your club), then simply login using your existing username and password.

    • Q Can I register on myva mobile?

      Yes, you can register on myva mobile. You can then use your same username and password to access the myvirginactive website and the Tracker in your club.

    • Q What is the free trial?

      The free trial version allows non-members to see what myva mobile offers. This version allows you to access club info and timetables. Virgin Active members can get full access to all the functionality by registering on myvirginactive.